基于业务协同的邮政企业运邮服务外包风险控制-《长安大学学报（社科版）》

文章信息/Info

Title:: Risk management of postal transportation service outsourcing of postal enterprises based on business collaboration

作者:: 郝新军; 王建伟; 刘江龙; 常向华; （1.西安财经学院管理学院，陕西西安 710100；2.长安大学经济与管理学院，陕西西安 710064）

Author(s):: HAO Xin-jun; WANG Jian-wei; LIU Jiang-long; CHANG Xiang-hua; (1. School of Management, Xi’an University of Finance and Economic, Xi’an 710100, Shaanxi, China;2. School of Economics and Management, Chang’an University, Xi’an 710064, Shaanxi, China)

Keywords:: logistics engineering; business collaboration; mail transportation service; service outsourcing; risk management; postal enterprise

摘要:: 以邮政企业运邮服务外包为研究对象，在分析运邮业务流程构成及风险因素基础上，探讨基于双方业务协同的运邮服务外包的程序步骤，并提出运输服务外包商选择、业务运作协同和协同监督控制三阶段风险分析模型。分析认为，应通过建立外包企业资信能力评级及准入制度、制定富有弹性的外包合同、构建实时业务协同监控信息平台等策略,加强对运邮服务外包风险防范，最大程度化解邮政企业所面临的经营风险。

Abstract:: This paper took the mail transportation service outsourcing of the postal enterprise as the research object. Based on the analysis of postal transportation business process composition and risk factors, this paper discussed the program procedures of mail transportation outsourcing on the basis of mutual business cooperation, and put forward the risk analysis model of three stages, namely, the transportation service outsourcing vendors for selection, operation collaboration and coordinated supervision. The analysis shows that some tactics can be adopted to strengthen risk prevention, such as establishing outsourcing enterprise credit rating and the ability to access system; formulating elastic outsourcing contract; building real time monitoring information platform of business collaboration, thus the business risks that postal enterprise faces are dissolved to the large extend.