芮夕捷：管理决策中的知识创造-《长安大学学报（社科版）》

文章信息/Info

Author(s):: RUI Xi-jie; School of Economics and Management, Chang‘an University, Xi’an 710064, Shaanxi, China

Keywords:: management decision; knowledge creation; getting tacit knowledge model; organization memory; modularization analysis; SD analysis

摘要:: 以知识论分析为基础，揭示了非程序化管理决策的知识创造及其转变为组织记忆的过程。非程序化管理决策的知识创造是一个多半以组织或企业内各管理人员个人的默会致知过程。为实现默会致知，管理人员首先应就决策问题状况、组织偏好的复杂性、模糊性采取措施，分析各影响因素的作用关系；在此基础上努力将它们综合为一个整体，并将这一整体不断内在化为管理人员的认知工具；内化的结果即默会整合，在领悟整体意义的过程中突显问题状况、组织偏好和决策方案；为使新知识即问题及其决策方案转变为组织记忆，组织或企业必须克服问题解决中的兴奋和疲劳，并进行相应的制度创新。

Abstract:: Based on analysis of epistemology, it reveals the knowledge creation of nonprogrammed management decisions and the process of its transformation to organization memory. The knowledge creation of nonprogrammed management decisions is a individuals getting tacit knowledge process, who are mostly in organizations and administrators in enterprises. In order to get tacit knowledge, firstly, administrators are supposed to take measures based on the situation of decision problem, complexity and fuzziness of organization preferences and analyze the influences of various influence factors. Basing on this, administrators integrate them into a whole and internalize the whole into a cognitive tool. The result of internalization is tacit integration. In the process of understanding the whole meaning, the situation of decision problem, organization preferences and decision scheme are highlighted. In order to make new knowledge, that is, issues and its decision schema, transfer into organization memory, organizations or enterprises must overcome excitement and fatigue during the problems solving process, and at the same time conduct corresponding system innovation.