航空旅客登机策略研究综述-《长安大学学报（社科版）》

文章信息/Info

Author(s):: REN Xin-hui; ZHANG Si-yu; School of Economics and Management, Civil Aviation University of China, Tianjin 300300, China

Keywords:: air transportation; boarding strategy; boarding order; aviation passenger; boarding

摘要:: 为了探索合理的登机策略，提升旅客登机效率，提高机场设施利用率，降低航空运营成本，以旅客登机经过的区域为顺序，对旅客登机过程的影响因素进行归纳总结，对现有研究文献中常见的登机策略进行比较分析。研究认为，办理登机人员行为、登机方式、旅客行为特征、机舱设计等，尤其是廊桥中旅客排列顺序会影响登机效率和登机时间；从外向内和倒金字塔形登机方式具有优势；全新的登机策略应当是组合某几种基本登机策略。同时，现有的登机策略研究主要集中在旅客进入机舱门后，而应当向前延展至通知登机；多关注宽体客机；仿真研究中需要重新测定重要参数等。

Abstract:: In order to explore appropriate boarding strategies, promote the efficiency of passengers boarding, improve the utilization ratio of the airport facility and lower the cost of flight operation, the factors which have impacts on the passengers boarding process were summarized with the order of areas that passengers passing by when they were boarding, and this paper carried on comparative analysis of boarding strategies presented in the existing research literature. The results show that factors such as the behavior of the checkin staff, way of boarding, passengers behavioral characteristics, cabin design, especially the arrange order of passengers in lounge bridges will affect the efficiency of boarding and boarding time; boarding from outside to inside or inverted pyramid approach has advantages; new boarding strategies should be a combination of a few basic boarding strategies. At the same time,existing researches on boarding strategy mainly focus on the strategies after entering the passenger cabin door, but it should be extended to the process when informing the boarding; more attention should be paid to the aircraft; important parameters should be measure again in simulation studies, etc.