|Table of Contents|

Logistics service quality and its quantitative analysis(PDF)

《长安大学学报（社科版）》[ISSN:1671-6248/CN:61-1391/C]

Issue:
2007年02期
Page:
23-27
Research Field:
交通运输经济与管理
Publishing date:
2007-06-20

Info

Title:
Logistics service quality and its quantitative analysis
Author(s):
ZHANG Sheng-zhong;  WU Qun-qi
School of Economics and Management, Changan University, Xian 710064, Shaanxi, China
Keywords:
traffic and transportation engineering;  logistics economy;  logistics service quality;  index system;  evaluation method
PACS:
F511.41
DOI:
-
Abstract:
Logistics service quality is a very important medium of analysis on logistics equilibrium theory, and it can be defined as a series of quality characteristics that are involved in the logistics process and felt by consumers. Logistics service quality includes timeliness, reliability, flexibility, security and economy. This paper synthetically evaluates the quality by establishing index system and AHP method. The conclusion indicates that logistics enterprise can meet the consumer demand well and even promote the realization of logistics equilibrium by rationally configuring the logistics service quality.

References:

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Memo

Memo:
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Last Update: 2007-06-20